Customer Service & Administrative Specialist - (ZR_22207_JOB)

This is a remote position.

Schedule:

• Monday-Friday, 9:00 AM - 6:00 PM London time
  

Client Timezone: GMT/London

Client Overview

Join a rapidly growing luxury design house that creates bespoke, high-end products for prestigious interior designers worldwide. This dynamic company, in an exciting growth phase, has built its reputation on exceptional craftsmanship and outstanding customer service, serving an exclusive clientele across global markets. With a focus on luxury and attention to detail, they’ve established themselves as a trusted partner to some of the world’s most discerning interior designers.

Job Description

We’re seeking an exceptional Customer Service & Administrative Specialist to join our client’s expanding team. This role sits at the heart of their operations, managing relationships with high-end interior designers while ensuring smooth administrative processes. You’ll be the primary point of contact for prestigious clients, handling everything from initial inquiries to order processing, while supporting the business’s rapid growth through various administrative functions. This position offers unique exposure to the luxury design industry and the opportunity to work with some of the most respected interior designers globally.

Responsibilities

• Serve as the primary point of contact for high-end interior designer clients
  
• Manage professional communication through email and phone
  
• Process and generate client quotes, contracts, and invoices
  
• Handle incoming customer inquiries with exceptional attention to detail
  
• Coordinate with the production team to ensure smooth order fulfillment
  
• Maintain detailed client records and update CRM systems (Hubspot)
  
• Process financial transactions and maintain records using Xero
  
• Manage document organization and filing using Google Workspace
  
• Support business growth through:
  • Conducting initial client outreach
    
  • Assisting with office operations
    
  • Coordinating marketing material procurement
    
  • Managing inventory of packaging materials
    
• Contribute to continuous improvement of customer service processes
  

Requirements

• Minimum 2-3 years of customer service experience, preferably in a luxury or high-end environment
  
• Exceptional English communication skills, both written and verbal
  
• Strong proficiency with business software including:
  • Hubspot CRM
    
  • Google Workspace (Gmail, Drive)
    
  • Xero accounting software
    
• Professional phone manner and polished communication style
  
• Meticulous attention to detail and strong organizational skills
  
• Experience in handling high-value client relationships
  
• Ability to maintain discretion and professionalism at all times
  
• Comfortable working in a fast-paced, growing environment
  
• Proactive problem-solving abilities and initiative
  
• Available to work full-time during UK business hours (9:00 AM - 6:00 PM GMT)
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job