Admin Assistant - (Non-Voice) ZR_22581_JOB

This is a remote position.

• 10-15 hours per week
  
• Flexible, Monday - Friday, 9:00-5:00PM NY EST
  

• Monitor and respond to customer service emails consistently throughout the week.
  
• Use Gmail and its labeling system to organize, categorize, and track inquiries.
  
• Utilize existing templated responses to handle common customer questions (e.g., membership cancelations, appointment inquiries, gift card redemption).
  
• Coordinate with studio teams for escalated issues and follow up as needed.
  
• Execute tasks such as membership pauses/cancelations or investigating charges via Boulevard (POS, inventory, and membership management system)
  
• Stay informed of ongoing promotions or changes by attending brief weekly check-in calls (approx. 15 minutes).
  
• Monitor replies from marketing email campaigns and respond appropriately.
  
• Ensure that no inquiries slip through the cracks by maintaining consistent inbox management.
  
• Follow internal processes for customer escalations and service recovery.
  
• Be flexible with workload, with higher volume expected at the beginning and end of each month.

Requirements

• Enthusiastic and Proactive: We are looking for someone with a positive attitude, self-motivated, and willing to take initiative.
  
• Fast Learner: An individual who is eager to learn and adapt quickly to new processes and tools.
  
• Organized and Detail-Oriented: The ability to manage tasks efficiently and pay attention to details is crucial in this role.
  
• Strong Communication Skills: Effective written communication skills to interact with customers and team members.
  
• Tech-Savvy: Proficiency in using computer applications and software
  
• Time Management: Capable of managing multiple tasks and meeting deadlines in a dynamic work environment.
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job