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BrixioBR

Mulesoft Production Support Specialist

Brixio delivers 24/7 Cloudflare expertise, Cloud & DevSecOps solutions, enterprise-grade cybersecurity, and flexible IT Talent Services, acting as a key partner in cloud and cybersecurity.

Brixio

Employee count: 51-200

Philippines only

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Job Title: MuleSoft Production Support Specialist
Location:
Remote (Philippines)
Work Schedule: Full-time night shift,Shift runs from 11:30 PM to 8:30 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: End of October / early November

Role Overview

We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h30 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities:

  • Monitor the performance and availability of Mulesoft integrations and APIs.
  • Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
  • Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
  • Implement best practices for monitoring and alerting mechanisms.
  • Document system configurations, support procedures, and troubleshooting guides.
  • Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
  • Participate in incident management and root cause analysis.
  • Continuously assess integration platform performance and recommend improvements.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven experience in IT support or software development with Mulesoft.
  • Understanding of integration architecture and API management.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.

Preferred Skills

  • MuleSoft certification.
  • Experience in large-scale integration environments (retail, ERP, OMS).
  • Familiarity with Agile/ITIL practices for production support.

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Mid-level

Education

Bachelor degree

Experience accepted in place of education

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Brixio

Learn more about Brixio and their company culture.

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At Brixio, we are at the forefront of technological advancement, revolutionizing how businesses approach IT services through groundbreaking solutions in cloud infrastructure, cybersecurity, and digital transformation. Founded in 2023 from the strategic merger of ITFAQ (Dubai), Constelio (Singapore), and SourceWell (Philippines), Brixio was conceived to redefine the procurement and utilization of IT services. This powerful alliance brought together a shared commitment to excellence and a unified vision to expand service offerings and geographical reach. Our core mission is to empower organizations by bridging the gap between their ambitions and capabilities. We achieve this by delivering trusted, flexible, and secure offshore IT services that not only guarantee quality but also significantly enhance cybersecurity posture and ensure stringent compliance with industry standards. Through our deep expertise in cloud solutions and comprehensive digital transformation strategies, we have become the partner of choice for companies aiming to scale their operations intelligently and securely in an ever-evolving digital landscape.

Innovation is the cornerstone of Brixio's approach. We leverage cutting-edge technologies and methodologies to provide services such as 24/7 Cloudflare expertise, robust Cloud & DevSecOps solutions, enterprise-grade cybersecurity, and adaptable IT Talent Services. Our cloud engineering services are designed to empower businesses with scalable, secure, and efficient cloud solutions, specializing in architecting, deploying, and managing cloud environments across leading platforms like AWS, Azure, and Google Cloud. This includes expertise in cloud migration, infrastructure design, DevOps automation, and continuous integration/continuous deployment (CI/CD). Furthermore, our application services cover the full lifecycle from product conception and UI/UX design to solution architecture and development for web and mobile platforms, utilizing a diverse tech stack including Symfony, Laravel, React, Next.js, Node.js, .NET, and Spring. We are committed to being technologically agnostic, allowing us to tailor solutions that best fit our clients' unique needs, ensuring their digital assets remain relevant, effective, and secure against the backdrop of escalating cyber threats. Our human-centric approach, combined with global reach and hands-on engagement, makes us the essential 'bricks' in our clients' tech stacks, adeptly filling gaps and scaling with their evolving requirements.

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