We are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
Requirements
- 2+ years of experience supporting web-based applications or SaaS platforms
- Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
- Comfort working directly with customers and explaining technical concepts in a clear, approachable way
- Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
- Self-motivation and ownership in identifying problems and improving processes
- Strong collaboration skills and the ability to work across teams to find solutions
- Sound judgment and attention to detail
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
