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BriteBR

Software Support Specialist

Brite is a cybersecurity and managed IT services provider delivering technology solutions to regulated industries and public safety organizations.

Brite

Employee count: 51-200

United States only

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We are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.

Requirements

  • 2+ years of experience supporting web-based applications or SaaS platforms
  • Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
  • Comfort working directly with customers and explaining technical concepts in a clear, approachable way
  • Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
  • Self-motivation and ownership in identifying problems and improving processes
  • Strong collaboration skills and the ability to work across teams to find solutions
  • Sound judgment and attention to detail

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Brite

Learn more about Brite and their company culture.

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Brite is a prominent technology provider specializing in cybersecurity, managed IT services, and public safety solutions. Founded in 1983 and headquartered in Victor, New York, the company has evolved from a custom computer manufacturer into a comprehensive systems integrator and managed services provider (MSP). Brite serves a diverse range of clients, with a particular focus on regulated industries such as finance, healthcare, insurance, and education, as well as public sector entities including law enforcement and first responders.

The company operates through three primary service pillars: BriteStar, which offers managed IT services; BriteProtect, which provides managed cybersecurity services; and a dedicated Public Safety division that delivers in-vehicle technology and intelligence center solutions. Brite is recognized for its proactive approach to technology management, leveraging a dedicated Network Operations Center (NOC) and Security Operations Center (SOC) to ensure the reliability and security of client environments. By combining people, process, and technology, Brite aims to empower organizations to operate securely and efficiently. In early 2026, the company was acquired by Sole Source Capital, positioning it for further growth within the cybersecurity and managed services sector while retaining its existing leadership team.

Employee benefits

Learn about the employee benefits and perks provided at Brite.

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Generous PTO

Paid time off policy to support work-life balance.

Healthcare

Comprehensive health insurance coverage for employees.

401(k) Match

Company-sponsored retirement plan with matching contributions.

Family First Focus

A company culture that prioritizes family needs and work-life balance.

View Brite's employee benefits
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Brite

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