Engineering Lead, Onboarding & Growth

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Boulevard’s Onboarding & Growth squad has an exciting imperative to build a world-class customer onboarding experience that provides seamless business continuity to new customers. This squad's charter is to create technology to acquire new customers, efficiently and reliably launch them onto the Boulevard Platform, and enable them to manage and grow their Boulevard subscription.

As the Engineering Lead for the Onboarding & Growth squad, you will be responsible for leading your squad in the evolution of our customer migration systems, improving our onboarding and lifecycle management experiences, and accelerating our customer growth. Your commitment to the customer experience and strong ownership of the quality and integrity of your squad’s work sets a high standard for the squad. Working closely with the Product Manager, Designer, and Product Marketing Manager, you will be crucial in making informed product decisions, building exceptional products, and achieving significant business outcomes. Your dedication to developing scalable, performant, and maintainable systems goes hand in hand with creating a motivating environment for everyone to excel in their work.

What you’ll do here:

• Lead the onboarding squad, focusing on strategic planning and execution, ensuring alignment with the company’s vision and objectives.
• Drive the adoption of software engineering best practices, promoting a culture of excellence, innovation, and continuous improvement.
• Own and lead the technical implementation and architecture of scalable, performant, maintainable squad initiatives that meet evolving business needs. These initiatives include a next-generation multi-stage cloud-based ETL product that enables seamless customer data migrations at scale.
• Champion the maintenance of an observable, secure, and efficient codebase, addressing technical debt proactively to ensure the platform’s reliability and performance.
• Foster a collaborative and inclusive squad environment for your reports, setting clear expectations and providing regular feedback to support individual growth and squad excellence.
• Lead and mentor engineers in career development, encouraging skill enhancement and ownership opportunities.
• Establish and monitor key performance indicators (KPIs) for software quality and squad productivity, implementing strategies to meet or exceed targets.
• Actively engage with product, design, marketing, and executive stakeholders throughout the product delivery lifecycle, ensuring clear communication and alignment on project goals, timelines, and deliverables.
• Translate complex technical concepts into understandable language for non-technical stakeholders, fostering a collaborative environment for decision-making.
• Participate in Incident Commander on-call rotation, where you will lead incident response by guiding the response towards resolution, communicating to stakeholders, and identifying post-incident improvements.

What you’ll need to thrive:

• Experience: 5+ years of experience building distributed systems at scale; 2+ years owning and delivering complex, impactful initiatives. While significant experience in direct people leadership is not a prerequisite, a strong inclination towards learning and developing leadership skills to manage direct reports effectively is essential.
• CS Foundations: Ability to make sound decisions and tradeoffs in design and implementation, appropriately anticipating scale, maintenance, and overall operational feasibility of solutions.
• Strong Communicator: strong verbal, written, and interpersonal communication skills. You know your audience and can communicate effectively with technical and non-technical audiences.
• Collaborative: Deep partnership with your product, design, and marketing, constantly collaborating to ensure we progress towards the desired outcomes, maintaining healthy engagement with peers and stakeholders across R&D for cross-functional initiatives.
• Ownership: Able to lead large initiatives and roadmaps by partnering with Product, Design, and other stakeholders to define and scope smaller deliverables that yield incremental value to the business and customers.
• Autonomy: Ability to move things forward in the face of ambiguity, operating effectively in decision-making while clearly articulating risks, trade-offs, and ensuring proper visibility to key stakeholders and the squad.
• Technical & Leadership Skills: You have a balance of both technical and leadership strengths. You guide sound technical decisions within the squad, as well as empower your direct reports to autonomously create significant impact.
• Forward Thinker: Demonstrated ability to set strategy for evolving systems to best support long-term objectives while still delivering incremental value in the now.

How We’ll Take Care Of You:

Your total budgeted cash compensation for this role is between $172,200 and $246,000 USD, depending on your current skills, experience, training, and overall market demands. This range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.

• 🏝 Take a break whenever you need with our flexible vacation day policy.

• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

• 💚 Family planning resources and specialized support programs.

• 🔮 Equity: get ahead on the ground floor and grow with Boulevard.

• 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.