Operations Lead

What You Will Be Doing

We are looking for a talented Operations Manager to lead the operations of the Charts team. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, guiding the team into planning and delivering excellent services.

• Delivering excellent services and results to clients
• Understanding clients’ needs and finding optimal solutions
• Discerning the technical capabilities of the tools and the team and translating them to clients
• Improving internal processes and leading changes
• Leading the charts operations team setting and evaluating the team’s OKRs and expectations
  

Requirements

All About You

• Based in Barcelona or available to visit us in the office each week
• +3 years experience in project management, technical account management, or client support in technical environments
• Highly organized, autonomous, and with strong attention to detail
• Initiative, drive, enthusiasm, and entrepreneurial attitude
• Excellent decision-making, critical thinking, and problem-solving
• Passion for listening, asking, understanding, and communicating
• Love for teamwork and learning
• Computer literacy
• Be comfortable dealing with a large amount of data and numbers
• Fluency in Spanish and English is a must
• You have helped teams to achieve goals
• Music is one of your biggest passions and you’re willing to learn about the music industry

Desirable

• Knowledge or experience in the music industry
• Previous role involving data extraction and/or data analysis
• You know Python or you are eager to learn about it
• Basic knowledge of SQL or NoSQL queries

Expectations

15 days

• Shadow team members to understand the ops planning and processes
• Be familiar with the different stakeholders involved in our day to day operations
• Participate in team meetings and client calls

30 day

• High-level understanding of the existing Charts operations, platforms and software.
• Build an understanding of BMAT’s different products and services.
• Actively overview a Monday charts delivery for the first time
• Start to receive and coordinate ad hoc client requests
• Own clients communication
• Start supporting the business line team

60 day

• Active involvement in day to day operations in order to have a deeper understanding of the charts processes
• Be able to support business, ops and engineering teams and funnel ongoing requests to the product backlog for prioritization and planning
• Ensure the team’s ownership of the the end-to-end chart generation processes
• Share any relevant previous experience with the team that may benefit operations.

90 day

• Work with the team to set their personal OKRs for a quarter.
• Already understand each client's needs and the reasoning behind each request or chart particularities
• Review, structure and contribute to the documentation of the charts operations, involving the team in this process
• Facilitate inter teams collaboration and awareness

360 day

• You should be proficient in all your “Key Responsibilities”

Benefits

You Can Enjoy

• Flexible working hours and location
• Flat hierarchy
• You can make the role your own and run your own development
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by inhouse experts
• We’ll provide you with all equipment needed for you to be comfortable
• Unlimited time off because we believe that you know best when you need to rest.
• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 160 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, New Jersey, Oslo, LA, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination.

BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.