ISC L3 Systems Engineer

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

The primary role of the Systems Engineer is to deliver exceptional customer service while managing and maintaining our customer environments and providing support.

As Systems Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues and leading proper root cause analysis to drive down the re-occurrence of similar incidents.

Requirements

Mandatory

• Minimum 5-10 years’ experience in an Infrastructure Support role
• Managing and supporting Microsoft 365 and Azure services
• Microsoft Server 2012 or above
• 2FA Support (MFA, Okta)
• Microsoft Active Directory (DNS, DHCP, Site &Services, GPO)
• Microsoft Exchange 2013 or above
• Citrix and Terminal Services
• VMware vSphere 6.0 or above
• Web & Email Proxy Services including zScaler and Mimecast.
• SAN / NAS exposure and experience managing.

Desired

• Previous experience within a Managed Services Provider (MSP)
• Backup Technologies, including Commvault, Veaam, Backup Exec
• Network and Windows Security
• Anti-Virus Technologies, including Symantec, Trend, Sophos
• Linux / Unix

Qualifications:

• ITIL v3/4 certification
• Appropriate Tertiary qualifications and/or IT Industry Certifications in Infrastructure specific technologies. Including Azure, Windows Server, O365
• VMWare certification desired but not essential

RESPONSIBILITIES:

• Provide 3rd level technical infrastructure support
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical documentation for bA customer environments
• Provide recommendations to bA customers and sales staff for improvements in infrastructure configuration and deliverables
• Be an escalation point for Projects and other bA teams in relation to Infrastructure specific matters when required.
• Create knowledgebase articles and process documents
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Attend Operation meetings with customer and bA stakeholders to discuss operational support activities

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.