KYC Product Operations Manager

Responsibilities

• Manage the existing portfolio of KYC and KYB vendors, evaluating performance and identifying opportunities for improvement or expansion
• Develop and coordinate with internal stakeholders and vendors to implement strategies in order to build the best in-class KYC/KYB solution
• Drive contract extension / new vendor on-boarding
• Evaluate vendor performance data by tracking key metrics and service level agreements (SLAs). Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement
• Contribute to identifying and mitigating risks associated with vendor relationships. Assist in conducting due diligence and risk assessments to ensure vendor compliance with security, privacy, and regulatory standards
• Handles monthly billing, forecasting and usage tracking while ensuring cost effectiveness of all vendors
• Conduct market analysis to identify and select new vendors, deploy segment knowledge and insights to create strategy for business growth

Requirements

• 5+ years of KYC or vendor management experience from Finance or Technology industry; Crypto experience preferred
• Familiarity with contract management and vendor evaluation process, understanding of vendor relationship dynamics and negotiation principles
• Result-driven. Strong ability in analyzing data to derive insights and make decisions
• Excellent communication, analytical, logical thinking, problem-solving, and writing skills
• Good time management and coordination skills to manage multiple projects and keep them on schedule
• Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment
• Proficiency in written and spoken English is a must

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