Client Funds Settlements Officer - Night Shift

BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and accurate settlements for clients.

Responsibilities

• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.
• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.

Requirements

• Well organised with high accuracy levels and extreme attention to detail.
• Proficiency in MS Office suite (especially Excel) and XERO applications.
• Experience in funds settlements or a similar role is strongly preferred.
• Strong analytical and problem-solving skills.
• Excellent communication skills and strong organizational and time management skills.
• Ability to work well under pressure and meet tight deadlines.
• Work well in a team and be able to work autonomously and take ownership of tasks.
• High proficiency in both English and Mandarin.
• Familiar with MT4/MT5 Trading system is a plus.
• Night Shift is mandatory.

Benefits

• Professional development and growth opportunities.
• Ongoing team-building initiatives.
• Fully remote work mode once finish training.
• Young, vibrant, and open work culture.