Senior Customer Success Manager

It's with that in mind that we are looking to add a Senior Customer Success Manager to our growing team. Reporting to the Senior Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Senior Customer Success Manager you'll be responsible for:

• Driving customer adoption, retention, and satisfaction for assigned book of accounts
• Securing annual subscription renewals
• Uncovering expansion opportunities and owning the upselling process
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
• Analyzing customer performance data and making recommendations to ensure revenue growth
• Proactive relationship management with accounts to maintain overall customer health
• Monitoring and reporting on the health and risk of assigned accounts
• Maintaining a deep understanding of Beyond's suite of products
• Managing approximately 40-50 accounts at a time
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Customer empathetic - you'll find fulfillment in helping customers reach their goals
• People driven - you enjoy working with clients and want to provide an excellent customer experience
• Analytical - you’re comfortable with data and leveraging it to make strategic decisions
• A team player - you pride yourself on going above and beyond for teammates and customer

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 3+ years of relevant experience at a SaaS company
• Experience in the short-term rental, revenue management, pricing, and/or hotel industry
• Solid understanding of Customer Success best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Highly motivated, driven self-starter