Customer Onboarding Manager, Spanish & Portuguese Speaking

It’s with that in mind that Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Onboarding Manager, you will be responsible for:

• Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
• Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
• Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
• Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
• Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
• Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
• Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
• Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Curious: you have a knack for learning the ins-and-outs of SaaS software
• Empathetic: you have deep customer empathy and find fulfillment in helping customers reach their goals
• Collaborative: you enjoy working with people and are driven to provide an excellent customer experience
• An overachiever: you go above and beyond for both teammates and customers
• A natural communicator: you are able to convey complex ideas clearly and effectively. You understand different customer profiles and know how to adapt your communication style to meet their needs and expectations
• Customer Oriented: Understand different customer profiles and know how to adapt communication style to meet their needs and expectations

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2 years of relevant experience in project management, customer experience, onboarding, or customer-facing roles
• Fluent in English, Spanish, and Portuguese
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication abilities, capable of communicating effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SaaS solutions
• Highly motivated, driven self-starter

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Manager of Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet the team!
• Interview with our CRO as a final step