Senior Account & Operations Manager, Speaker Bureau (US, Virtual, NOAM)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

Sr. Account & Operations Manager, Speaker Bureau

About the role

BCD Meetings & Events is seeking an experienced Sr. Account & Operations Manager (Sr. A&OM) to support our growing Speaker Bureau practice. This role blends client partnership, operational expertise, and process leadership, ensuring high‑quality, compliant delivery of life sciences Speaker Bureau programs.

The AOM plays a key role in driving operational excellence, scalability, and client confidence, working across internal teams and external stakeholders to deliver best‑in‑class service.

If you’re a confident leader who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences, this is your next step.

You're good at

• Partnering with internal teams and clients to ensure successful delivery of Speaker Bureau programs
• Driving operational consistency, standard processes, and performance metrics
• Identifying and resolving operational risks related to compliance, reconciliation, and logistics
• Support of client escalations, audits, and continuous improvement initiatives
• Collaboration with Sales, Compliance, Finance, and Technology to enhance service models
• Supporting growth through scalable operational design and resource planning

You might also have

• 7+ years of experience in Speaker Bureau, life sciences meetings, or regulated events
• Strong operational background with a focus on compliance and audit readiness
• Experience working with multiple stakeholders in a fast‑paced environment
• Ability to influence outcomes through collaboration and expertise
• Strong problem‑solving and organizational skills

You should know

• This role requires previous Speaker Bureau experience
• This role is virtual
• Travel up to 25% is required (up to 4x annually)

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:25% to 50%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Account & Operations Manager, Speaker Bureau is between $85,000 - $100,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.