Cluster Account Manager (UK, London, Virtual, EUROPE)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the role:

We are looking for an Regional Account Manager to join one of our growing dedicated pharmaceutical client account teams. You will be responsible for growing and maintaining client relationships and operations for a portion of EMEA markets. Responsible for achieving client goals in relation to strategic programme evolution, operational excellence and consistency alongside strong client stakeholder engagement. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion.

You will have strong interpersonal skills are required to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of activity both virtually and in-persons, client excellence and retention is at your core along with innovating. You will be comfortable working on a regional basis ensuring all global goals and actions are aligned within your allocated markets.

Sound like you? Read on!

As an Regional Account Manager, you will:

• Be directly accountable for account relationship, meeting client expectations, and BCD M&E account regional financial performance.
• Provide both strategic and tactical operational input that supports account development, retention and growth.

• Serve as part of the account leadership overseeing the BCD M&E/client relationship with both the client and BCD organizations.

• Ensure the customer's programme will result in achieving both BCD M&E and the clients' financial, growth and service goals.
• Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives.

• Plan and conduct regular regional review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability.

• Develop client specific marketing strategies to target adoption, compliance and non-participating countries. Ensure country-specific Marketing / Communications plan fits the needs and budget goals of the customer.

• Partner with account and operational leadership to share the BCD M&E values and reinforce the established culture throughout the operations team.
• Stay abreast of industry trends and BCD M&E products and service to be able to support client needs.

You’re good at:

• Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and colleagues
• Proven experience in account / client management role(s)
• Proven experience within the meetings & events industry
• Proven experience in pharmaceutical meeting / congress sector
• Experience with influencing stakeholders
• Proven track record on successful client negotiation
• Expertise in deriving insights from data and analytics
• Excellent oral and written communication skills, including public speaking and presentations, RFP writing
• Competency to manage client relationships-establishing, developing and maintaining client trust and loyalty over time and through changes
• Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to travel as required for client meetings and/or networking / industry or key client events
• Ability and desire to work within a global team and be flexible to time zone adjustments on occasion

You might also have:

• Experience of using Cvent meeting technology
• Additional European languages
• Knowledge of Event Apps

You should know:

• This is a Remote based role to be based in Poland or Czech Republic
• Due to the global nature of the team, flexibility on hours worked will be require in order to collaborate with the wider global team.

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.