Bags Inc.

The journey of Bags Inc. began with a simple yet profound question that would become its guiding principle: 'How can we Make Travel Easier?'. This question first sparked in 1990 when founder Craig Mateer launched the company, setting out on a mission to redefine the travel experience. What started as a focused valet parking company in Orlando, Florida, soon blossomed into a multifaceted service provider, driven by an unwavering commitment to easing the burdens of travelers. Over the next two decades, Bags Inc. meticulously expanded its offerings, listening to the needs of travelers and partners alike. The company became a pioneer in innovative travel solutions, introducing services that were once considered luxuries but quickly became indispensable for a seamless journey. These included remote airline check-in, allowing guests at hotels and convention centers to check their luggage and receive boarding passes long before arriving at the airport, and Bags VIP Luggage Delivery, a service that picks up checked luggage from the baggage carousel and delivers it directly to a traveler's home, hotel, or office.

This relentless focus on customer convenience and operational excellence allowed Bags Inc. to forge powerful partnerships with major airlines, world-renowned hotels and resorts, and the largest cruise lines. Its operational footprint grew exponentially, expanding to serve customers in more than 250 cities across the United States. By 2018, the company was handling over five million checked bags annually and had become a trusted name in the hospitality and travel industries. This success culminated in a pivotal moment in the company's history: its acquisition by SP Plus Corporation, a leading provider of parking, transportation, and facility management services. This strategic move integrated Bags Inc. into a larger, publicly-traded entity, providing the resources and network to accelerate growth and diversify its client base. Now, as a key part of the SP+ family, Bags Inc. continues its journey, leveraging its rich history of innovation to create even more comprehensive and stress-free travel solutions for millions of people each year.