Service Delivery Manager

Location(s): UK, Europe & Africa : UK : Leeds

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Service Delivery Manager

Job Description

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Role description

The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate.

The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment.

The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer’s requirements and threat profiles.

The SDM drives continuous improvement of the SOC services to increase performance and reduce costs. This includes supporting the project teams with delivering enhanced technical solutions more effectively and efficiently. Essential to this is building collaborative, trusted relationship with the authority teams and tenant owners.

The SDM is a leader with a deep knowledge of technical and cyber security technologies and cyber threat tools, tactics, techniques and procedures who is experienced in planning and managing development activities in accordance with industry standard project and engineering methodologies.

Requirements

• Strong knowledge of how Azure and AWS security functions work as security controls as well as detection tools to protect large cloud estates; Utilise SIEM tools to detect security breaches and recognise the importance of threat led Use Cases.
• Knowledge of SIEM/SOAR tools (Splunk and Sentinel at a minimum) and other appropriate tooling e.g. SOAR, Threat Intelligence, traffic analysis tools etc. to identify signs of an intrusion, and advise where new/improved tooling could enhance the SOC operation
• Deep knowledge and experience of operational ICT service delivery management.
• ITILv4 qualified with an in-depth knowledge of the following ITIL areas:

• Service Strategy.
• Service Design.

• Ability to maintain good working relationships with service provider stakeholders and SOC Team members.
• Exposure to leading service improvement activities in a security operations environment
• Ability to communicate at all levels within the organisation including delivery of key messages to Senior Management.
• Excellent written and verbal communication skills with the ability to communicate the impact and importance of detailed technical information to non-technical and senior audiences.
• Proven analytical skills capable of solving new and complex technical problems.

Certified Project Management Professional (PMP) or equivalent Project Management qualification.

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.

Division overview: Capabilities

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.