Claims Regional Manager

Job Description

It’s an exciting time to join us as a Regional Claims Investigation Manager here at AXA, as you’ll be responsible for enhancing the value of Investigation Services. As a Regional Claims Investigation Manager, you’ll be leading a team of talented Claims Inspectors, Field Inspectors and Desktop Investigators. Working together with your team, you’ll be responsible for building consistency and improving the quality of closing claims fairly and ensuring alignment with the wider Claims and AXA Insurance strategy.

At AXA we work smart, this role is non-office based meaning you can predominantly work from home or if in a field-based role, you’ll travel to visit our North West or Glasgow offices on a weekly basis or client sites as required.

What you’ll be doing:

• You’ll be leading a team of 12-15 investigators to achieve a pragmatic and cost-effective approach to claims investigation by telephone or site visit to achieve quality decisions and gather appropriate evidence in line with disclosure rules.
• Helping the Claims Investigation Management Team to develop and implement operational plans and strategies in line with the business unit goals and ambitions.
• Working with internal and external customers to ensure the investigation service proposition is fit for purpose, including where appropriate quality risk improvement advice to underwriters.
• You’ll have complete ownership and delivery of projects on behalf of investigation team.
• Identify training needs through quality assurance, assist in the design and implementation of technical training and to evaluate the benefit of training delivered to your team.
• Be an ambassador for change within the Investigations Team, creating the best culture, environment and opportunities for continuous improvement be that for processes, people focused approaches to work or leadership styles.

What we’re looking for:

• Proven experience managing in a Claims Investigation environment, in either in Retail or Casualty.
• You’ll have up to date knowledge of the investigation process regarding Home Claims, Theft, and Commercial Property claims. And knowledge in fraud and legal liability in relation to Employers Liability, Public Liability and Motor Claims.
• Experience of implementing continuous improvement, bringing ideas and innovation with you.
• An inspiring Leader with an accreditation in agile programme delivery to practitioner level and able to manage and influence in a highly matrixed environment.
• Developed leadership, communication and interpersonal skills, influencing and negotiating, expectation and relationship management.
• Able to challenge the status quo constructively at all levels and escalate appropriately.
• Able to provide challenge and feedback to team within a matrix management structure.
• You’ll have proven IT knowledge, as well as a good understanding of data and information.
• Developed conflict management skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This role can involve significant travel and occasional overnight stays, with expenses fully paid. A driving licence is required and we offer either a company car or car cash allowance.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.

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