United States onlyAvertium is looking for an experienced Security Operations Manager to oversee our 24x7 Cyber Fusion Center. In this role, you will be responsible for managing stakeholder relationships, fostering positive client connections, and acting as an escalation point for client concerns. Your responsibilities will include Cyber Fusion Center management, service transition, and operational support. In this role, you will be working directly with clients to build and deliver world-class security services, while also providing security expertise and thought leadership to both clients and internal teams.
Responsibilities:
- Lead 24x7 delivery team of SOC Analysts within Avertium’s Cyber Fusion Center in both US and Mexico.
- Streamline processes to align with and exceed customer expectations.
- Manage KPI metrics for the Cyber Fusion Center and deliver analyzed reports to leadership.
- Utilize metrics to drive informed decisions for enhancing organizational capabilities and efficiency.
- Provide specialized support for resolving customer management issues, security incidents, and ticket prioritization.
- Lead, organize, and train other “Elements” in managing security incidents and escalations for clients.
- Foster collaboration across diverse and international business units including Sales, Service Delivery, Engineering, and Professional Services teams to deliver robust security solutions to customers.
- Collaborate with the recruitment team to ensure a strong talent pipeline to meet business demands
Qualifications:
- Bachelor's Degree in Cyber Security, Information Technology, Computer Science or other relevant degree and/or equivalent work experience in a related field required.
- 5+ years leading customer service-oriented, multi-national teams.
- 5+ years professional experience working in a Managed Security Services Provider
- Relevant certifications such as Security +, Network + and CISSP preferred.
- Effective problem-solving skills, eagerness to lead, and the ability to excel in demanding environments.
- In-depth understanding of cybersecurity principles, technologies, and best practices.
- Experience with SIEM technology, such as MS Sentinel, AlienVault and LogRhythm.
- Experience within Microsoft Security Solutions preferred.
- Experience with security tools and technologies, such as IDS/IPS, DLP, and endpoint protection.
- Practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
- Experience with Linux and Windows in virtual environments.
- Experience with report writing and creating other types of relevant documentation.
- Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI DSS).
- Excellent leadership, communication, and interpersonal skills.
Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
