AUSenior Bilingual Client Support Specialist
TRADER Corporation is Canada's leading automotive marketplace, providing services for efficient vehicle buying and selling.
TRADER Corporation's parent company AutoScout24 is the largest pan-European online car market with over 2 million listings and more than 43,000 dealer customers. With AutoScout24, users can find, finance, buy, subscribe for and sell used and new cars. The marketplace provides inspiration on cars and other vehicles and makes hard decisions easy.
Since 1998 AutoScout24 has been offering private users, car dealers and other cooperation partners from the automotive, financial and insurance services sector a comprehensive digital platform for car trading. The online marketplace includes used and new cars, motorcycles as well as commercial vehicles. AutoScout24 has over 30 million users per month, more than 43,000 dealers and around 500 employees. In addition to Germany, AutoScout24 is also represented in the European core markets of Belgium, Luxembourg, the Netherlands, Italy, France and Austria.
More information on www.autoscout24.de
Experience leveraging AI, Generative AI (GenAI) to enhance engineering productivity, automate repetitive tasks, and optimize workflows. Candidates should demonstrate the ability to integrate AI-driven solutions into their daily work — such as code generation, debugging, reviews, documentation, and decision support—to improve efficiency for themselves and their teams. A proactive approach to exploring and implementing AI tools that drive innovation and streamline development processes is highly valued
Dealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents and aftermarket providers with its comprehensive set of solutions including Sales/F&I products; market data for dealers, lenders and OEMs; and digital document services. Dealertrack Canada is a subsidiary of Trader Corporation. For more information about Dealertrack Canada, visit www.dealertrack.ca.
In addition to providing frontline customer support (including but not limited to: responding to inbound telephone and email inquiries from dealerships and strategic partners) the Senior Client Support Specialist (Sr. CSS) will be actively involved in coaching/mentoring junior/new team members, triaging and troubleshooting escalated issues and supporting cross-departmental projects and tasks.
The Sr. CSS will provide interim leadership or guidance to the individual members of the Client Support team as needed.
Key Responsibilities:
• Effectively triage/troubleshoot and resolve or communicate issues escalated by Level 1 CSS or other internal solution groups. Manage timely communications between internal stakeholders and Level 1 CSS for customer updates • Responsible for the timely processing of all portal and security administration tasks and requests including, but not limited to, internal user administration, credit bureau activation, dealership enrollment and activation, dealer group and broker administration, and vehicle availability requests.• Creates, updates, and maintains detailed and accurate process and product knowledge artifacts. • Works in collaboration with internal business and technical solution groups as a product and process subject matter expert (SME). • Effectively triage, prioritize, and communicate system-level issues to internal stakeholders to ensure ‘Service Level Agreements’ are delivered within target. • Provide functional application training and support the onboarding of new team members. Provide mentoring and on-going training to junior/new team members. • Facilitates supplementary support for DTN (Dealertrack Network) and Lender-user account administration requests. • Interact (primarily via telephone) with stakeholders including dealership and lending or strategic partners to resolve concerns, respond to inquiries, and process requests related to Dealertrack products and services.
Qualifications:
• +2 years of customer service experience • College or BA in relevant field, or an equivalent combination of experience and training• Exceptional communication skills (oral and written)• Finance and/or automotive experience is an asset.• Ability to prioritize workload according to demands, and demonstrated ability to multi-task• Demonstrated ability to problem-solve and think analytically• Excellent decision making, follow-up, and organizational skills.• Previous experience in a customer-service environment an asset• Technical experience supporting a web-based or client-based application a definite asset• Proficiency in a windows environment. • Competent in the use of MS Word, Excel and Outlook • Language: English and French required• Technical Skills: Well versed in MS Office (Word, Excel, PowerPoint and Outlook), Sales Systems What’s in it for you…-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.Fitness and wellness-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.Benefits from Day 1-Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-Conferences & training budget-Regular internal training programsFinancial planning-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.Competitive salary-Annual bonus structure-3% CPP matching
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About the job
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Job type
Full Time
Experience level
Senior
Location requirements
Hiring timezones
Canada +/- 0 hoursJob categories
Skills
Customer ServiceCommunicationProblem SolvingTechnical SupportMS OfficeWeb ApplicationsAutomotiveFinance ManagementCoaching And TrainingCommunication SkillsOrganizational Skills.NETWindowsAIGenerative AITroubleshootingProcess ManagementProduct KnowledgeApplications TrainingFinancial ServicesAutomotive Industry Knowledge
About Autotrader.ca
Learn more about Autotrader.ca and their company culture.
TRADER Corporation is the leading automotive marketplace in Canada, known for its robust platform that aids both consumers and dealerships in their automotive transactions. Founded in 1975, TRADER's flagship service is AutoTrader.ca, which has become the most trusted online resource for buying and selling new and used vehicles. The platform offers a seamless experience for consumers by providing access to comprehensive vehicle inventories along with detailed pricing information, which helps them make informed decisions. Dealers benefit from a suite of tools designed to optimize their inventory management and online visibility.
Over the years, TRADER has adapted to the evolving digital landscape, continuously enhancing its service offerings to meet the needs of both car shoppers and dealers alike. Besides an extensive inventory, the company provides innovative digital marketing solutions that empower dealerships to reach a wider audience. Their focus on technology and data analytics has positioned them at the forefront of the Canadian automotive marketplace, allowing them to provide tailored solutions that improve sales and customer engagement. TRADER Corporation remains committed to delivering exceptional value and support to their partners in the automotive sector, making car buying and selling a straightforward and customer-friendly process.
AUAutotrader.ca
Company size
501-1000 employees
Founded in
1975
Chief executive officer
Sebastian Baldwin
Markets
Employees live in
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