Company Description
AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!Job Description
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- Native level written and verbal communication skills in German
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied.
- Someone with experience in customer service and/or sales is a plus.
What do we offer?
- Competitive salaries based on your professional experience
- Fast growing international company with stable employment
- Annual vacation of 24 days and 1 additional day off on your birthday
- Voluntary medical insurance (VMI) after the probation period
- Mental Wellbeing Program –providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work
Join us today and let’s create a success story together!