Conversation Designer

Company Description

Job Description

We are looking for a Conversation Designer (m/f/x) inPortugal/Poland/Moldova/Czech Republic,to design conversational experiences for chatbots, voice assistants, and other conversational AI systems.

Responsibilities:

• Create a natural and engaging dialogue flow that delivers a seamless user experience;

• Develop conversation designs for chatbots, voice assistants, and other conversational AI systems;

• Collaborate with UX designers, product managers, and developers to ensure seamless integration of conversation designs into the overall user experience;

• Conduct user research and analysis to identify user needs and pain points, and develop solutions to address them;

• Create dialogue flows, intents, and responses that align with the users expectations and goals;

• Test, refine, and iterate conversation designs based on user feedback and analytics.

Qualifications:

• Experience with conversation design tools, such as Omilia, Amilia, Dialogflow, Amazon Lex, IBM Watson or other;

• Knowledge of Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies;

• Experience with user research and analysis, including conducting surveys and usability tests;

• Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously;

• Strong knowledge with Genesys/Cisco/Asterisk or similar software.

• A bachelor's degree in a related field, such as Computer Science, Human-Computer Interaction or Communication Design;

• Languages: proficiency in English and one of the additional languages German/Italian/French is a must.

Experience requirements:

• At least 3 years of relevant work experience as a conversation designer.

• Excellent communication and collaboration skills to work effectively with cross-functional teams such as product managers, developers, and UX designers

• Experienced working with remote teams, applying agile methodologies, and possessing effective communication and presentation skills with teams.

What do we offer?

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Flexible working hours and hybrid work

Join us today and let’s create a success story together!