Remote- Document Processing Associate

Overview of Position

The Document Processing Associate handles financial services documents on behalf of our financial institution clients. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.

Primary Job Accountabilities/Responsibilities

• Operate computerized scanning machinery and programs to scan files into imaging systems for claims processing.

• Perform inbound imaging of claim documents and correspondence received via email and fax.

• Retrieve documents for various departments, remote locations, and audits as needed.

• Utilize programs to research, index, and route documents accurately.

• Conduct basic filing of paper and electronic documents, ensuring proper organization and accessibility.

• Assist with archive retention and destruction of paper and electronic documents in accordance with company policies and procedures.

• Research undeliverable mail to determine correct recipient or address and take appropriate action.

• Review data for errors, missing pages, or missing information, and resolve any discrepancies promptly and accurately.

• Collaborate with team members to ensure timely and accurate processing of documents and claims.

• May work on multiple clients with varying processes and procedures.

• Ensure team mailboxes are monitored on regular basis and handled in a timely manner.

• Retrieve documents for various departments, remote locations, and audits as needed.

• Perform other duties as assigned by the manager to support operational needs.

Basic Qualifications

• High school diploma or GED

• Basic computer skills

• 1-year work experience

Preferred Qualifications/Experience

• Strong attention to detail

• Ability to adapt well to change

• Banking, finance, mortgage lending experience

• Demonstrated ability to work successfully in an environment focused on production and quality

• Salesforce experience

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.