Community Moderator

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic 🦄 community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry.

Job Overview

We are seeking a dedicated and vibrant Community Moderator to join our team. As a Community Moderator, you will play a crucial role in ensuring a seamless experience for our vibrant and diverse talent community. You will have the opportunity to work closely with our talented team and transform businesses globally through seamless partnerships. You can achieve more and be part of an exciting journey of shaping the future of work.

Responsibilities

• Monitor and respond to all mentions, direct messages, and community interactions, ensuring a prompt and informative engagement.
• Enforce community guidelines by reviewing all new posts and comments, removing any that violate these standards, and managing flagged members.
• Collaborate with support teams to address tool-related issues, sharing significant updates and routing specific customer complaints for further investigation.
• Distribute promotional content and announcements within the community to keep members informed of upcoming opportunities and developments.
• Collect and relay customer feedback to relevant internal teams, ensuring that user suggestions and concerns are communicated effectively.
• Facilitate and promote community events and partner webinars, assisting members in marketing these occasions to enhance participation.
• Actively participate in the community by initiating conversations, responding to introductions, celebrating milestones, and fostering a vibrant and engaging environment.

Must-Have-Tools Experience

• Helpscout
• Hubspot
• Slack

Requirements

• Demonstrated experience in community management or customer support roles.
• Proficiency in communication and interpersonal skills, and fluency in English.
• Ability to enforce community guidelines tactfully and efficiently.
• Strong organizational skills and attention to detail.
• Experience with community engagement strategies and event coordination.
• Familiarity with the Circle community platform is a plus.
• Creative thinking and a proactive approach to community development.
• Ability to work collaboratively with cross-functional teams.
• Prior knowledge or interest in tech and software tools is beneficial.
• Experience editing video and using YouTube is also a plus.

Benefits

• Above Market starting pay scale
• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns