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ASAPPAS

Research Engineer

ASAPP is a leader in generative AI solutions for contact centers, focused on enhancing the efficiency of customer interactions and empowering agents with advanced technology.

ASAPP

Employee count: 201-500

Argentina only

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At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
Research Engineers at ASAPP work to fundamentally advance the science of AI towards our goal of deploying domain specific real-world AI solutions, and to apply those advances to our products. They leverage the massive amounts of data generated by our products, and our ability to deploy AI features into real-world use to ask and address fundamental research questions critical to our product.
We are expanding our research team, and are looking for candidates with masters degrees; research experience in Conversational AI, Speech systems, LLMs, or Machine Learning; outstanding communication skills; and strong software engineering skills.
If you thrive in an environment of deep thinking, impactful research, and startup-paced execution, ASAPP is an ideal environment for you.

What you’ll do

  • Design, develop and evaluate novel techniques in AI to advance the capabilities and impact of ASAPP’s products.
  • Collaborate with product & engineering teams to ensure the success of projects during the research phase and after.
  • Build and maintain research datasets, infrastructure and toolkits
  • Collaborate with other functions at ASAPP to identify research opportunities.

What you’ll need

  • A masters degree in any area of machine learning; or equivalent experience
  • Relevant academic or industrial research experience
  • The scientific curiosity and tenacity required to solve hard research problems.
  • Strong communications and interpersonal skills
  • Ability to work with a diverse team in a fast-paced environment

We’d like to see

  • Peer reviewed publications in any area of machine learning
  • Strong software engineering experience
  • Experience in Speech systems research and engineering.
  • Experience fine-tuning LLMs.
  • Ability to maintain a fun, casual, professional and productive team atmosphere
  • The ability to communicate in a courteous, tactful, and concise manner
  • Enthusiasm and the ability to thrive in an atmosphere of constant change

Benefits

  • Competitive compensation
  • Stock options
  • Healthcare for the family group
  • USD 150 per month in flexible benefits
  • Mac equipment
  • 3 weeks of vacation
  • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Argentina +/- 0 hours

About ASAPP

Learn more about ASAPP and their company culture.

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ASAPP is a pioneering company dedicated to transforming the customer experience through the integration of advanced generative AI technologies within the contact center space. Founded in 2014, ASAPP aims to elevate human performance by empowering agents with innovative AI solutions that increase productivity, enhance efficiency, and deliver superior customer service. With a client roster that includes some of the world's largest organizations, ASAPP specializes in automated solutions that streamline agent interactions while maintaining high-quality service.

The company's flagship product, GenerativeAgent, is designed to automate complex agent interactions and boost productivity, enabling businesses to deliver remarkable customer experiences. ASAPP believes in the power of seamless collaboration between humans and AI, driving down costs and improving performance metrics across the board. Implementing GenerativeAI solutions has resulted in a reported reduction of agent workload by an average of 34%, while achieving an impressive 91% first call resolution rate.

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