Account Director

ASAPP is a pioneering company dedicated to transforming the customer experience through the integration of advanced generative AI technologies within the contact center space. Founded in 2014, ASAPP aims to elevate human performance by empowering agents with innovative AI solutions that increase productivity, enhance efficiency, and deliver superior customer service. With a client roster that includes some of the world's largest organizations, ASAPP specializes in automated solutions that streamline agent interactions while maintaining high-quality service.

The company's flagship product, GenerativeAgent, is designed to automate complex agent interactions and boost productivity, enabling businesses to deliver remarkable customer experiences. ASAPP believes in the power of seamless collaboration between humans and AI, driving down costs and improving performance metrics across the board. Implementing GenerativeAI solutions has resulted in a reported reduction of agent workload by an average of 34%, while achieving an impressive 91% first call resolution rate.