United States onlyArray Behavioral Care is the nation's leading virtual psychiatry and therapy practice. The Access Center Supervisor is responsible for overseeing the day-to-day operations of Array's 24/7/365 virtual Access Center.
Requirements
- 3+ years of customer service experience, preferably in a call center or healthcare environment
- Demonstrated leadership or supervisory experience
- Excellent time management, organization, and communication skills
- Strong computer proficiency, including familiarity with Outlook, Adobe, Microsoft products, and contact center systems
- Ability to manage multiple priorities and adapt to changing needs
- Knowledge of medical and/or psychiatric terminology is strongly preferred
- Experience with remote team supervision is a plus
Benefits
- Medical, dental, and vision insurance
- Employer paid life & long-term disability insurance
- Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions
- 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
- 401k
