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AnimaAN

Technical Support Lead

Anima Health provides a care enablement platform and clinical operating system designed to help healthcare teams streamline workflows, manage patient care more efficiently, and improve patient access, leveraging AI to expedite care delivery.

Anima

Employee count: 51-200

United Kingdom only

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Anima is hiring a Technical Support Lead to ensure fast, empathetic, and effective user interactions. The role involves owning and defining world-class support operations, building and delivering support processes, and collaborating with product teams to drive customer satisfaction, retention, and growth.

Requirements

  • Customer-First Mindset
  • Relentless Problem Solver
  • Product Expertise & Cross-Functional Working
  • Operational Precision and Strategic Thinking
  • Clear, Concise Communication
  • Calm Under Pressure

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Anima

Learn more about Anima and their company culture.

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Anima Health is dedicated to transforming how healthcare teams deliver care, addressing the critical challenges of inefficiency, burnout, and delayed patient access that plague healthcare systems globally, including the NHS. Our customers, healthcare professionals and clinics, often struggle with overwhelming administrative burdens, fragmented patient information, and the pressure to manage an ever-increasing caseload. This is why we developed Anima, a next-generation care enablement platform and clinical operating system. Our platform empowers healthcare providers by streamlining workflows, automating administrative tasks, and providing a unified, real-time view of patient information. We understand that clinicians went into medicine to care for patients, not to battle cumbersome software or chase down scattered data. Anima is designed to lift that burden, allowing them to focus on what truly matters: delivering timely and effective care.

Patients, too, face significant hurdles in accessing the care they need, often experiencing long wait times and frustrating communication gaps. Anima directly tackles these issues by supercharging every stage of the care journey. Our patient-facing application allows individuals to submit their health concerns efficiently, providing clinicians with comprehensive information upfront. This enables a swift resolution for a significant majority of patient inquiries, often within 24 hours, a stark improvement over traditional timelines. By integrating online consultation capabilities with powerful productivity tools and a proprietary AI healthcare system called 'Annie', Anima not only enhances operational efficiency for clinics but also ensures patients receive optimal care plans faster. Our ambition extends to Anima 2.0, which aims to democratize deep phenotyping and personalized medicine, further augmenting the capabilities of human clinicians and ultimately unifying healthcare and life science pipelines into a single, intelligent platform. We are driven by the personal experiences of our founders and team, many of whom are former clinicians, to build the healthcare system we all wish we had.

Employee benefits

Learn about the employee benefits and perks provided at Anima.

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Equity Compensation

Offers generous equity compensation.

Visa Sponsorship

Willing to sponsor visas for eligible candidates.

Flexible Working Hours

Work most days from home and at times that suit you.

Remote Work

Offers remote working opportunities, with remote hubs in EU West and NA.

View Anima's employee benefits
Anima logoAN

Anima

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