United States onlyAbout Anaconda:
Be at the center of AI
Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.
Summary:
The Customer Success (CS) team at Anaconda is the primary relationship layer between our platform and the enterprise organizations that depend on it — from data scientists and IT architects to security teams managing open-source risk at scale. We help customers get real, measurable value from Anaconda's product suite by building trust, showing up prepared, and staying curious about what each customer is actually trying to solve.
As a Senior Customer Success Manager (CSM), you own a portfolio of strategically significant enterprise accounts and operate as a senior voice of the customer across the organization. You're not here to manage relationships — you're here to set the standard for how we engage. That means arriving prepared, thinking ahead, driving expansion, and leaving the function stronger than you found it.
What You'll Do:
- Own a portfolio of enterprise accounts ($6M+ book of business). Build deep relationships across complex organizations — from end users and technical buyers to C-suite and VP-level executives — well beyond the initial point of contact.
- Arrive at every customer interaction with a prepared point of view. Draw on health scores, product usage data, and engagement signals to drive conversations forward and deliver clear value at each touchpoint. No filler meetings.
- Maintain rigorous account documentation — success plans, stakeholder maps, risk flags, expansion signals, monthly account pulses, and agreed next steps — that reflects the true state of each account and sets the standard for the broader team.
- Collaborate with Sales, Product, and Engineering to support customer goals, mitigate risk, and advocate internally for what customers actually need — not just what's easy to deliver.
- Proactively research and identify new business units, personas, and decision-makers within your accounts. Craft targeted outreach to expand your stakeholder map and surface expansion opportunities — operating with the same rigor as a business development function when the situation calls for it.
- Contribute to playbook development, CS engagement templates, and team best practices. Senior CSMs are expected to leave the function stronger than they found it.
- Mentor and coach less experienced CSMs through deal reviews, account strategy sessions, and informal guidance — translating personal experience into repeatable, teachable approaches.
How Your Impact Will be Measured:
- Net revenue retention across your enterprise portfolio
- Customer health score trends and reduction in at-risk accounts
- Quality and completeness of success plans and account documentation
- Expansion pipeline sourced from within existing accounts
What You Need:
- 6+ years of experience in customer success, account management, or a related field — with a demonstrated track record managing large enterprise accounts (10,000+ employees) and a $6M+ book of business with accountability for retention and growth outcomes
- Demonstrated ability to build and navigate relationships across complex organizations, including VP and C-suite stakeholders
- Proficiency with CS platforms, CRM tools, and health scoring methodologies to drive data-informed account management
- Prospecting and outreach acumen — able to research accounts, map key stakeholders, and build pipeline from within your book using tools, data, and creative outreach strategies
- Experience working with technical buyers — IT, engineering, security, or data science teams — and the ability to translate technical risk and product capability into clear business impact
- Exceptional verbal and written communication skills across all levels of an organization, including executive audiences
- Bachelor's degree or equivalent experience
What Will Make You Stand Out:
- Experience in a high-growth or early-stage company where the playbook wasn't written yet — you've helped build structure from scratch, operated without hand-holding, and stayed effective when priorities shifted underneath you
- Familiarity with open-source ecosystems, software package management, dependency management, or supply chain security — and the ability to speak credibly to technical buyers about license compliance exposure and vulnerability workflows
- Experience engaging Director-level and above IT, Engineering, and Data Science stakeholders on topics like Anaconda's Package Security Manager, Anaconda Core, or enterprise deployment options
- A history of contributing to team infrastructure — playbooks, engagement templates, peer coaching, or process improvements that raised overall team performance
- Experience in a high-growth, open-source, or data science-oriented company where customer needs evolve quickly and the product is still maturing
- You embody our values — Curious by Default, Build Together, Own It, and Lead with Guts and Heart — and our behaviors: Clarity, Care, and Candor
- You care deeply about building environments where people of all backgrounds can do their best work
Why You'll Like Working Here:
- You'll thrive in a high-performance environment where results are recognized and rewarded
- Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
- You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
- You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.
The application deadline for this role is 06/09/2026;applicants will be reviewed on an ongoing basis until the role is filled.
The US base salary range for this role is $96,000-$140,000 +variable commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.
In addition to base salary, we offer a comprehensive benefits package that includes:
- Flexible Vacation Policy
- Medical, Dental, and Vision Insurance
- Short Term and Long Term Disability
- Paid Parental Leave
- Monthly Wellness Stipend
- Employee Assistance Program and Mental Health Resources
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.
By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.
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