Senior Administration and Co-Pay Associate

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Assist with the coaching and mentoring of the existing team members.

• Work with APM/PM to maintain, improve and create work standards and standardized work.

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program

• Process payment requests for patients, pharmacies and/or physicians.

• Participate in special projects as assigned by the APM/PM

• Provide daily support to the APM(s)/PM

• Assist management with various reports and program related tasks.

• Work with management to develop program protocol and SOP for administrative and co-pay work.

• Work with management to develop and lead training of new associates, including but not limited to presenting, shadowing and call monitoring.

• Liaise with program managers to ensure co-payment KPIs are met.

• Liaise with cross-functional teams to ensure payment accuracy and timelines are met.

• Adherence to the general company processes and policies.

• Telephone Support - Phone line monitoring for availability, correct status and reporting.

• Participate and attend on-going refresher trainings and in specialized training courses for specific products, programs and purposes as deemed appropriate by the manager.

• Clear communication to APM/PM and program regarding cases of planned and unforeseen absences.

• The Senior Administration and Co Pay associate will also be assigned other duties and tasks as required and deemed necessary by management.

Education:

• A University Degree in a related field or equivalent an asset.

Work Experience:

• A minimum of two (2) years’ experience in customer service; experience in medical, pharmaceutical and/or insurance industry is an asset

• Bilingual in French and English: written and verbal

• Highly organized with strong attention to detail

• Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)

• Flexibility in working shifts (hours of operation are 8 am - 8pm)

• Strong critical thinking and problem-solving abilities

• A Minimum of 2 years’ experience working for a patient support program

• Strong communication and interpersonal skills, written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients

• Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines

• Demonstrates a strong work ethic, is reliable and shows initiative to purse new skills

• Advanced knowledge of pharmaceutical distribution industry

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to work in a fast-paced environment and consistently meet deadlines

• Phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Strong Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

• Strong knowledge of patient support programs

• Excellent people skills, teamwork, empathy, influencing others, adaptability.

Skills and Knowledge:

• Advanced knowledge of pharmaceutical distribution industry

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills: ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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