Regional Learning Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Reporting to the Regional Learning Manager, this important Learning position within the Global Learning team, is responsible, focused, and committed to continuously improving the Learner Experience by developing and delivering World Courier’s job readiness programs, job skill, technical and core systems trainings, and upskilling/refresher trainings around the region while delivering and supporting World Class Service.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Delivers and/or coordinates initial training and retraining for World Courier learners in the form of instructor led, virtual instructor led, e-learning, and on-the-job training.
• Design and expand learning and development programmes based on the needs of the organisation.
• Actively contributes and cooperates with the Global Learning Team so knowledge and best practices are shared and leveraged in order to work efficiently and deliver the best possible training.
• Continuously improves our training offerings, analyzes performance feedback and results in order to make recommendations for adjustments to training materials and processes.
• Monitors and reviews the progress of learners through evaluations, surveys, questionnaires and discussions with the learners and/or their managers.
• Collaborates with Subject Matter Experts to coordinate and support them in offering training.
• Identifies gaps, assesses needs and recommends and prioritizes related training enhancements to meet the organization needs
• Supports the ongoing business coaching process for new associates with a focus on reinforcement of training concepts.
• Assists with creation, development, and implementation of special projects.
• Keeps up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
• Other duties as required.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• University degree or equivalent in a related field and/or relevant training professional education or experience required.
• Minimum 2 years of facilitation or training related experience
• Proficiency with Articulate 360 (Rise, Storyline) or other authoring tool and/or LMS an asset
• This role will appeal to a high energy, results-driven, client focused professional with strong business acumen
• Experience with World Courier Operations, Customer Service or Quality Assurance is preferable, but not required.
• Experience with World Courier core systems is preferable, but not required.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

• Excellent facilitation skills
• Effective organisational skills; good time-keeping skills and the ability to multitask
• Exceptional attention to detail
• Advanced ability to learn and understand new systems and software
• Fluency in English
• Exceptional written and verbal communication skills
• Excellent proficiency with all Microsoft Office applications, advanced Power Point skills
• Familiarity with training delivery
• Exceptional interpersonal skills to work collaboratively with others within the organization
• Highly results-oriented, strong ability to consistently meet deadlines and prioritize projects
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work autonomously and collaboratively
• Excellent presentation and communication skills
• Diversity, inclusion, and cultural competence
• Personal commitment to improving your own knowledge and skills and a passion for all things learning and development
• Occasional travel may be required

What your background should look like

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned