Travel Consultant Training Program - AFTER HOURS - (German + English Required)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Are you ready to start your exciting career in travel? No previous industry experience required!

If you have experience in call centers, contact centers, customer service, sales or hospitality, and have always wanted to work in travel, you may be perfect for our program. We’ll prepare you with all the training and tools you need to be a successful full-time travel consultant.

Travel consultants are the heart of our organization at Amex GBT, providing best-in-class service to our corporate travel clients. You’ll learn how to use industry standard booking systems (Global Distribution Systems / GDS) and resolve customer inquiries over the phone, e-mail and chat.

Starting in July 2024, join us in our Warsaw office for the first week as we kick-off the training program. For most of the 2-month program, you'll work from home, simulating what it's like to be a full-time travel consultant at Amex GBT. We'll invite you back into the office for the final week to celebrate your transition to a full-time role; reasonable travel and accommodation expenses for both Warsaw visits will be covered by the company.

Please note that you will join our 24/7 team. The working hours after the initial training are within three shifts, starting at 6:00 am, 14:00 pm and 22:00 pm.

What You’ll Do

• Participate travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry

• Learn about the products and services Amex GBT provides, including our end-to-end travel booking process

• Experience our hands-on practice environment

What We’re Looking For

• Fluency in both English and German

• Strong interpersonal communication skills

• Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms

• Experience in customer service, sales, call centers, or hospitality (1+ years) with extensive customer interaction

• Passionate about elite customer service (calm and courteous)

• Must have a quiet, secure home office space, free from noise and interruption

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!