Technical Customer Onboarding Manger

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Activities

Task list / System-Template

Readiness Assessment (Solutions Design Handover) / Readiness Review Document
Documentation Repository / SharePoint – Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm
Customer Kick Off Meeting / Customer Kick Off Meeting slides
Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others / SNAP, Salesforce, OneForm
Project Plan Management – includes / OnePlan:
Contacts
Timelines
Call Notes & Actions
Decisions & Assumptions
Dependencies
Risk & Issue Log
Holiday Schedule
Change Log
Scope
Project Tasks
Fact Sheet
MI Reporting Fields

Form of Payment

What You’ll Do on a Typical Day :

• Owner of the Technical workstreams and customer product suite within the overall project during project implementations

• Aligning those responsible for the product implementations to the overall customer objectives and Maintain and communicate customers’ global strategy and approach with all technical workstreams over different regions, to ensure alignment

• Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline

• Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans

• Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope

• Single point of contact for customer for all applicable technical/ product queries, liaison with workstream owners to review the same and revert to the customer with an update / resolution for the same

What We’re Looking For :

• Graduate with 9 plus years of experience. A passion for working directly with customers and strong relationship building and Experience collaborating across multiple functional groups and with operational SME’s

• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones

• Able to motivate a project team and manage under pressure

• Business English mandatory - multi-lingual capability advantageous and Ability to clearly articulate an accountability, then hold people accountable

• Knowledge of American Express Global Business Travel Products globally and Previous experiences in software implementation would be an asset

• Ability to understand and manage projects and technology

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!