PRDS Help Desk Coordinator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Summary:

The PRDS Help Desk Co-Ordinator is a member of the PRDS (Preferred Rate Database Services) team. The team is accountable for loading and maintaining air and hotel contracts within the databases and must collaborate with various GBT departments to support the appropriate displays for all content in line with GBT’s business strategy. PRDS Help Desk Co-Ordinator, as an individual contributor, will be a subject matter expert who supports the end-to-end PRDS contract rate loading processes. Including, but not limited to: Hotel program loading, Air Contract loading, GDS Viewership, Fare audits, and Troubleshooting.

Responsibilities:

• The PRDS Help Desk Co-Ordinator role will have a key focus on ensuring, fulfilling, and loading contract negotiated rates for Air & hotel.
• Troubleshooting content and rate issues within the PRDS databases & GDS.
• Data quality efforts that ensure accuracy in customer information and contracts.
• Monitoring and managing own inbound case work via Salesforce within prescribed SLA targets.
• Provide relevant guidance and support that enables more effective submissions to PRDS.
• Supporting development of knowledge solutions related to processes.
• Ensuring high quality and timely deliverables as aligned with the key scorecard objectives and performance expectations.
• Identify opportunities for continuous improvement to optimize the PRDS customer experience.

Experience:

• A self-disciplined, hardworking outlook with experience of working in a fast paced, dynamic and demanding high-volume environment.
• Strong Air and/or Hotel contract knowledge.
• Understanding and experience working with Global Distribution Systems.
• Experience working with hotel/Air vendors a plus.
• Excellent communication (written and verbal) and listening skills.
• GBT Products and technology platforms experience a plus.
• Proven solution orientation and sharing of knowledge with others.
• Relationship building and team player.
• Focus on customer and customer solution orientation.
• Experienced in meeting and achieving performance metrics and service targets.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!