Online Fulfillment Team Member

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and optimized spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock. Online and offline.

We currently have an outstanding opportunity for an Online Fulfillment Team Member to join the Ovation Travel Group Division of AMEX GBT. Reporting to Ovations Online Services Manager, the Online Fulfillment Team Member will be responsible for Level 1 Support for all online booking tools via phone, email, and support tickets. Team members are also responsible for the fulfillment of online bookings and managing the online fulfillment queues.

Qualifications:

• 3+ years experience with Sabre
• 1+ years experience with online booking tools, primarily SAP Concur, Deem, and Neo
• Proficiency with MS Office
• Must be able to effectively communicate both verbally and in writing with all levels of personnel, across functions, organizations and with external contacts
• Ability to be self-motivated and work independently
• Strong attention to detail.

Responsibilities

OLFT LEVEL 1 SUPPORT TASKS

Walk through basic online booking tool procedures

Logging into a site

Assist with the online reservation process

Travelers and travel arranger’s assistance

Assist with completing their profile details

Address any profile-related questions

Assist with travel arranger setup

Site navigation questions or concerns (can assist via screen share).

Research pricing discrepancies

Assist with basic travel policy inquiries

Escalate reported site issues as needed to OBT Support teams

OLFT QUEUES SUPPORT TASKS

To include, but not limited to:

Set up exchanges using credits on file

Complete APAY seat requests

Research canceled air and possible missed ticketing

Complete passenger requests

Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!