Alt.xyzAL

Customer Experience Representative (Philippines, Part-time)

Alt is a leading marketplace for trading cards, allowing users to buy, sell, and securely store their assets while providing extensive research tools for informed investment.

Alt.xyz

Employee count: 51-200

Philippines only

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo.

Requirements

  • Availability: This is a part-time contract with expected working hours from 12PM - 8PM PST, 3 days per week.
  • Alt Expertise: Familiarity with Alt's platform is a plus, preferably an active user with a deep understanding of our offerings
  • Industry Knowledge: Active collector in the sports and collectibles industry is a plus
  • Experience: 1-2+ years of professional experience
  • Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
  • Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.

Benefits

  • Flexible working hours
  • Opportunity to work in a fast-paced startup environment
  • Ability to make an immediate impact

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Alt.xyz

Learn more about Alt.xyz and their company culture.

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Alt is transforming the way trading cards are bought, sold, and valued. Launched in March 2021 with $31 million in funding from prominent investors including 776, First Round Capital, and Addition Ventures, Alt provides a platform for collectors to research, buy, and sell the hottest trading cards in the hobby. The platform aims to unlock the value of alternative assets, allowing users to exchange, invest, value, securely store, and authenticate their collectible cards.

In a move to strengthen its market presence, Alt raised an additional $75 million Series B funding in November 2021, with participation from well-known personalities in sports. The platform features thousands of cards, including some of the rarest in the hobby, and operates on a 24/7 auction and fixed-price marketplace model. Key attributes of Alt include its industry-leading research tools, making informed investment decisions simpler for consumers. Users can also benefit from services like the Alt Vault to store cards securely and retrieve their value instantly through a comprehensive valuation tool. Overall, Alt is dedicated to elevating the trading card industry through innovation and inclusivity, making trading card investment accessible to a wider audience.

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Alt.xyz

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Alt.xyz hiring Customer Experience Representative (Philippines, Part-time) • Remote (Work from Home) | Himalayas