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AircallAI

Senior Fraud Operations Specialist

We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall

Employee count: 501-1000

Salary: 60k-68k USD

United States only

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Seeking a Senior Fraud Operations Specialist to lead complex fraud investigations and drive data-informed decisions to protect Aircall's services and customers.

Requirements

  • 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
  • Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent)
  • Hands-on experience reviewing KYC and KYB documentation
  • Experience with ATO detection and response
  • Experience with fraud detection tools and case management platforms

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 60k-68k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aircall

Learn more about Aircall and their company culture.

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We believe in the power of conversation.

We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers.

Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Aircall is on a mission. And our culture is rooted in it.

We learn, try, and improve each day. We approach new initiatives with excitement, and we’re committed to success — for us as individuals, for our teams, and most importantly, for our customers, who motivate us in everything we do. Aircallees are from France, the US, Australia, Spain, UK, Germany and 32 other countries worldwide.

Employee benefits

Learn about the employee benefits and perks provided at Aircall.

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Healthcare benefits

Medical, dental, and vision insurance is 100% covered.

Paid parental leave

Generous parental leave policy to support you and your family.

Unlimited time off

Unlimited PTO — take the time you need to come to work feeling great!

Equity benefits

Competitive salary package & equity, so you are rewarded for your best work.

View Aircall's employee benefits
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Aircall

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