Software Support Engineering

Airbyte is seeking a Software Support Engineer to engage with Enterprise customers, provide exceptional support, and collaborate with internal and external engineers to identify and resolve issues. The role involves triaging user issues, finding workarounds, and undertaking automation and engineering projects. The ideal candidate will have 5+ years of experience in technical support, proficiency in Kubernetes, Docker, and containerized environments, and excellent communication skills.

Requirements

• 5+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers.
• Or 3+ yrs of experience as any of the following: Data Engineering, Data Analyst, DevOps or QA Engineer
• Proficiency in Kubernetes, Docker, and containerized environments/applications
• Proficiency in Python, APIs, SQL, NoSQL, and database management
• Familiarity with core networking technologies, such as TCP/IP, DNS, HTTP(S), forward and reverse proxies, and related tooling, e.g. tcpdump, wireshark, charles proxy, fiddler,etc.
• Familiarity with Java, Kotlin, CI/CD pipelines, Github, ELT workflows, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (e.g., Datadog, Prometheus, OpenTelemetry) is a plus.

Benefits

• Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
• Unlimited paid time off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
• Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
• Sponsored travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in-between to allow you to collaborate with your team in person on a regular basis.
• Open book policy - we will pay for books you purchase for your professional and career development.
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
• Competitive benefits package for employees - including: Blue Shield or Kaiser Medical Insurance, Airbyte covers 100% for both employees and dependents, Dental (including child & adult ortho) & Vision Insurance, Airbyte covers 100% for both employees and dependents, Life and AD&D Insurance, Airbyte covers 100% for employees, Short-term Disability Insurance, Airbyte covers 100% for employees, Long-term Disability Insurance, Airbyte covers 100% for employees, Healthcare insurance stipend - for those outside the U.S. whose countries do not provide it for free., 401k - for U.S. based employees., FSA - flexible spending account for U.S. based employees., Work visas - all visa requests will be discussed on a case by case basis to determine if we can sponsor.