Global Technical Support Engineer - Tokyo Based

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team, we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience.

What we need:

For our team in Tokyo we are looking for candidates with experience in supporting and managing Desktop, Network and IT Infrastructure

In this Role, you'll get to:

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
• Owning all aspects of the local office support. Infrastructure and Desktop.
• Supporting Office infrastructure and network.
• Building laptops and setting up workstations.
• Ensure endpoints meet the security KPIs (Patching, OS and AV)
• Maintaining and tracking IT inventory.
• Proficient in Active Directory users/computers management
• Proficient in Enterprise systems management tool such as Intune, SCCM, Kace, Altiris
• Proficient in mass computer deployment solution such as MDT, JAMF, Clonezilla
• In-depth knowledge of Windows/MacOS/Office in corporate environment
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player.

What you'll Need to Succeed:

• 3 years’ experience in supporting office, network and desktop infrastructure.
• Ownership, you look for solutions and do not pass on problems.
• Customer Service minded, all the way.
• The desire to keep up with the latest technologies and stay ahead of the curve.
• Great communication and interpersonal skills; a good sense of humor is always a plus
• Must be a team player.
• It's Great if you have: Great communication and interpersonal skills; a good sense of humor is always a plus

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.