Scheduler

Job Description

• Responsible for scheduling Agilent Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain Agilent and other applicable instruments.
• Determines and develops approaches to administrative services, support assignments and processes.
• Responds to customer inquiries, acts as liaison with other internal business groups.
• Responsible for organizational processes/projects which require use of planning and judgment.
• Solves a broad range of support or service problems varying in scope and complexity.
• Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times and ensuring all Agilent and Partner resources are effectively and efficiently deployed for customer on site attendance.
• Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

Qualifications

May require some higher education or specialized training/certification, or equivalent combination of education and experience.

Typically 1-3 years of relevant experience for entry to this level.

Travel Required

Schedule

Shift

Duration

Job Function