Salesforce PRM & CPQ Expert

Job Description

We are seeking a highly experienced Salesforce PRM & CPQ Expert to lead the strategy, design, and execution of our global Partner Relationship Management (PRM), Configure-Price-Quote (CPQ), and Customer Relationship Management (CRM) platforms within the Salesforce ecosystem.

This position sits within the business organization and partners closely with IT to ensure seamless integration, scalability, and alignment with enterprise architecture. The role is accountable for translating commercial objectives into technology strategy and ensuring that Salesforce solutions deliver measurable business value across Sales, Channel, and Operations.

In addition to Salesforce expertise, this leader will play a critical role in post-merger integration activities, supporting system consolidation, data alignment, and cross-platform harmonization. Given that future acquisitions may introduce new or unfamiliar technologies, adaptability, learning agility, and the ability to work across evolving tech stacks are essential.

Key Responsibilities

Strategic Ownership

• Serve as the business owner and subject-matter expert (SME) for Salesforce PRM, CPQ, and CRM capabilities globally.

• Define and own the Salesforce roadmap for partner, quoting, and customer engagement platforms aligned with commercial priorities and digital transformation goals.

• Represent the voice of the business in all Salesforce-related design, architecture, and governance forums to ensure usability, scalability, and adoption.

• Collaborate with IT, Architecture, and Data teams to ensure solutions align with enterprise standards, data strategy, and security compliance.

• Lead post-merger technology assessments to identify overlaps, integration opportunities, and transition strategies for newly acquired platforms.

Salesforce PRM Leadership

• Lead the design and continuous improvement of the Salesforce PRM portal (Experience Cloud) to enhance partner collaboration, onboarding, and enablement.

• Streamline partner lifecycle processes — deal registration, incentives, co-marketing, and content access.

• Develop dashboards and analytics to measure partner contribution, engagement, and ROI.

• Collaborate with Channel Sales, Partner Marketing, and Operations to automate partner communications and improve partner satisfaction.

Salesforce CPQ Enablement

• Own the Salesforce CPQ process end-to-end: configuration, pricing, discounting, approvals, and quote-to-order integration.

• Collaborate with Product Management, Finance, and IT to ensure pricing accuracy, margin control, and catalog consistency.

• Standardize global quoting workflows to improve speed, compliance, and operational governance.

• Integrate CPQ seamlessly with Salesforce CRM, PRM, and ERP systems for a unified quote-to-cash process.

Salesforce CRM Integration

• Ensure alignment of Salesforce Sales Cloud (CRM) with PRM and CPQ to provide a 360° view of customer and partner data.

• Partner with IT and Marketing to integrate Salesforce with ERP, Marketing Automation (Marketo, Pardot), and Analytics tools.

• Support global sales operations through the creation of actionable dashboards, workflows, and data structures that drive accountability and insight.

Integration, Collaboration & M&A

• Work in close partnership with IT delivery teams to translate business requirements into technical designs and scalable Salesforce solutions.

• Define and manage system integrations between Salesforce PRM, CPQ, CRM, and third-party or newly acquired applications.

• Lead post-acquisition system evaluation, data migration, and harmonization efforts to ensure seamless business continuity.

• Act as the bridge between Business and IT, ensuring technology execution supports business strategy through evolving tech landscapes.

• Continuously learn and adapt to new technologies introduced through M&A or platform evolution.

Continuous Improvement

• Establish success metrics and dashboards for adoption, data accuracy, and performance across Salesforce PRM, CPQ, and CRM.

• Lead global user enablement and communication programs to drive adoption and change readiness.

• Stay current on Salesforce releases, partner ecosystem innovations, and new technology integrations emerging through M&A

Qualifications

• Bachelor’s or Master’s degree in Business, Information Systems, or related field.

• 8+ years of experience leading Salesforce PRM, CPQ, and CRM

• initiatives in complex, global environments.

• Proven track record supporting Mergers & Acquisitions, including system consolidation, data harmonization, and integration planning.

• Deep understanding of Salesforce Experience Cloud (PRM), Sales Cloud (CRM), and Salesforce CPQ.

• Strong collaboration skills with IT, Finance, Marketing, and Product teams to deliver scalable business solutions.

• Experience integrating Salesforce with ERP, Marketing Automation, and Analytics platforms.

• Exceptional stakeholder management, communication, and executive influencing skills.

• Demonstrated ability to learn and adapt quickly in evolving technology environments.

• Experience applying AI, automation, and predictive analytics within Salesforce is a plus

Additional Details

Travel Required:

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