United States onlyJob Description
Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines.
As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory.
You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions.
Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met.
Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site.
Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations.
Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups.
Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition).
Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion.
Evaluates and supports management on ramp to volume strategies for new products prior to release.
Acts as the customer voice to influence future product/application design that meets customer needs
May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.
Candidate must reside or be willing to relocate to Pennsylvania preferably Southeastern Pennsylvania as this is the territory you will cover.
Qualifications
Bachelor's or master's Degree or equivalent in Life Sciences
HT and/or QIHC certification, is a plus.
2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH.
Proficient with all Microsoft Word applications (Word, Excel, Power Point).
Excellent attention to detail.
Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required.
Ability to work independently and as a part of an integrated/cross-functional team.
Experience working for a field sales organization, specifically providing technical support, is a plus.
Travel Requirements:
Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments.
Physical Requirements:
Occasional physical lifting, pushing and pulling up to 30 Lbs.
Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc.
Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory.
Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision.
Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes.
Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
New Zealand only
China only
