Laboratory Operations Support Specialist

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com

Agilent is collaborating with a leading biopharmaceutical company located in Cambridge and is hiring for the integral and multifaceted role of Laboratory Operations Support Specialist to deliver high levels of customer satisfaction in a highly pressurized environment, effectively coordinate vendor (third party/subcontractor) engineers for onsite maintenance activities and run and update a detailed scheduled services plan.

In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients’ service requirements for all service requests and projects. You will build successful customer relationships and aim constantly at delivering a high level of satisfaction. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers’ preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.

Your main responsibilities will be to:
• Initiate Engineers visits: Meet & Greet & Concierge (check for PPE/Certification/RAMS/PTW…)
• Own the overall support delivery and act as a first point of contact for contract and customer queries
• Coordinate and plan visits of Agilent engineers to ensure a successful completion of service
• Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management, service orders
• Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer
• Answer various queries over phone, emails or directly on site
• Manage customer assets, ensuring inventories are accurate
• Run various reports and keep information updated in our SAP CRM System
• Schedule inductions and any relevant onsite training for third-party vendor(s).
• Supervise monthly costs and present financial reporting to the customer
• Solve a broad range of problems varying in complexity, involving multi-departments.

This position will be based directly on the client site, in Cambridge.

Qualifications

We are looking for a motivated individual with the following background:

• Experience in an administrative, scheduling, logistics or customer oriented position.

• Fluency in English.

• A background/previous experience working in a laboratory environment and GMP would be a strong plus.
  • Proficiency in Microsoft Office.
  
  On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.

We offer:

• An opportunity for you to make a significant impact in a world-class company and develop your skills
  • A role among passionate colleagues, in a growth orientated and inclusive environment - You will become part of a caring and fast paced environment, built on integrity, sharing and trust
  • Career development opportunities in an international company
  • Competitive compensation and benefits package

• Work-Life-Balance programs

• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

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