United States onlyJob Description
The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. You want to learn more? Then check out our Liquid Explosive Detectors, Bottle Liquid Scanners | Agilent.
Overview of the Role
We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance and repair of systems. This may include hardware, software and networking products as well as operating systems.
You will spend 4-5 days per week in the field visiting customers.
As this role will cover our aviation and airport customers, this position is preferably based San Francisco, CA but will consider candidates in the Los Angeles area within 30 miles of LAX.
Key Responsibilities:
Diagnose and resolve product performance problems
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Serve as an internal resource on technical issues and manage product escalations
Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May calibrate equipment on-site for large volume customers
Qualifications
Qualifications:
Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience
4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
Must be able to obtain and hold security clearance to gain access to customer sites
Valid US driver’s license
Must be able to travel up to 75% overnight
Spectroscopy experience highly desirable
Apart from these more technical skills, we are also looking for:
a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.
Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.
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