Informatics Enterprise Software Engineer

Job Description

Responsibilities:

• Customer Support & Software Installation: Collaborate with sales, support, and engineering teams to assist customers in installing OpenLab Family informatics software. This includes addressing networking, chromatography, and database-related questions.

• Technical Troubleshooting & Escalation Management: Lead the resolution of complex technical issues both onsite and remotely. Work closely with cross-functional teams (Support, Sales, Marketing, R&D) to deliver timely and effective solutions during critical situations.

• IT Collaboration & Best Practices: Partner with customers' IT departments to advise on supported configurations, virtualization technologies, and industry best practices to ensure optimal software performance.

• Customer Training & Enablement: Conduct training sessions—either onsite or remotely—to help customers to become proficient users of OpenLab Family informatics products.

• Documentation & Knowledge Sharing: Create and maintain technical documentation for both internal teams and customers. This helps streamline communication and enhances understanding of software workflows and solutions.

Qualifications

Candidates must meet the following qualifications:

• Education: Bachelor’s, Master’s, or higher degree in a relevant field, or an equivalent combination of education, training, and experience.

• Experience: Minimum of 5 years of relevant professional experience, including direct involvement in regulated laboratory environments (e.g., GMP, FDA 21 CFR Part 11, ISO standards).

• Technical Expertise:
  • Advanced problem-solving and troubleshooting capabilities.
  • Strong decision-making skills and ability to work independently.
  • Proficient in Windows OS, Windows Server OS, Networking and Security. Knowledge on MS SQL Server, PostgreSQL and other databases desired.
  • Extensive experience with virtual environments (VM), Terminal Services and Citrix.

• Agilent Software Knowledge:
  • Deep understanding of the Agilent OpenLab CDS suite (CDS 2, EZChrom, ChemStation, ECM XT, ECM 3.x).
  • Familiarity with Agilent OpenLab Intelligent Reporting.
  • Experience with Agilent MassHunter (MS) is a plus.

• Additional Skills:
  • Fluency in both Portuguese and English.
  • Effective teamwork and strong organizational skills are essential.
  • Excellent verbal and written communication skills.
  • Knowledge of Python and Laboratory Information Management Systems (LIMS) is advantageous.

Additional Details

Travel Required:

Shift:

Duration:

Job Function: