Enterprise Scheduling Coordinator (Onsite)

Job Description

Agilent is a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

We are collaborating with a leading pharmaceutical company based in France and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.

In this position, the candidate is committed to provide exceptional customer satisfaction at a fast-paced pharmaceutical site. This includes effectively planning and scheduling engineers for onsite maintenance, managing and updating service plans, building strong customer relationships, coordinating engineer visits, and performing various administrative duties. Additionally, we monitor performance metrics, answer customer queries, manage customer assets, run reports, schedule inductions and training, supervise costs, and solve complex problems involving multiple departments.

Your main responsibilities will be:

• Represent Agilent by delivering high levels of customer satisfaction in a dynamic, fast passed site.
  • Initiate Engineers visits: Meet & Greet & Concierge (check for PPE/Certification/RAMS/PTW…)
  • Effective planning, scheduling, and escort of engineers for onsite maintenance activities.
  • Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.
  • Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or any activity changes.
  • Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.
  • Coordinate and plan visits of Agilent and/or third-party engineers to ensure a successful completion of service.
  • Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.
  • Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.
  • Answer various queries over phone, emails or directly on site.
  • Manage customer assets, ensuring inventories are accurate, clear and clean.
  • Run various reports and keep information updated in Agilent and customer systems.
  • Schedule inductions and any relevant onsite training for third-party vendor(s).
  • Supervise monthly costs and present financial reporting to the customer.
  • Solve a broad range of problems varying in complexity, involving multi-departments.

Qualifications

We are looking for a motivated individual with the following background:

• First experience in an administrative, scheduling or customer-oriented position
  • A university degree in a Life Science or Technical Degree would be an advantage.
  • Full proficiency in French and fluent in English.
  • A background/previous experience working in a laboratory environment and GMP would be a strong plus.
  
  On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.

What We Offer:

• Position can be, hybrid or office based.
  • Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
  • A dynamic environment focused around delivering best-of-class customer service.
  • Agilent offers core global benefits to all staff - but in addition to these, the business offers Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities

• A dedication to work/life balance.

Additional Details

Travel Required:

Shift:

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