Field Service Application Engineer - LC-MS (Nordics and Benelux)

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognised through our numerous Great Place To Work (GPTW) awards. Information about Agilent is available at www.agilent.com.

We are currently looking for a Field Service Application Engineer - LC-MS (FSAE) to join the Nordics & Benelux Regional Customer Support Organization (CSO). You will be a part of a professional team of Application Specialists in the Agilent's Life Sciences and Applied Markets Group. In this role, you will support our customers by providing application support and demonstrating our instrumentation and analytical workflows to our clients across the Nordic and Benelux countries.

Your main responsibilities will be to:

• Understand customer's challenges, recommend solutions, and ensure highest customer satisfaction
  • Travel to customer sites to install our solutions, implement methods, provide application consulting and occasionally perform hardware maintenance and repairs
  • Ensure customer satisfaction by training users on the Agilent’s workflow solutions and software platforms - particularly OpenLab and/or MassHunter - guiding them through configurations, advanced features, and best practices to maximize system performance and value
  • Communicate and position the results to customers through presentations, scientific conferences, seminars, workshops, digital content generation and user meetings
  • Provide your application and market expertise at every level of the value chain, by working closely with product managers, marketing managers, sales teams, customer support and opinion leaders
  • Maintain and expand your expertise including the latest scientific findings, market and technology trends, industry benchmarks, regulations and positioning of the competition
  • Work closely with the pre-sales team, to ensure our customer promises will match our customer expectations
  • As the Regional Nordics and Benelux FSAE you will deliver internal trainings/workshops and mentoring related to main standardized applications, to other CSO members developing their applications/workflow capabilities

The role is primarily remote, with frequent travel to customer sites across the Nordics and Benelux regions and can be based in any of the following countries: Belgium, the Netherlands, Denmark, Sweden, or Finland. Ideally, the candidate will be located near an international airport to support travel needs.
Following an initial onboarding period to become familiar with our processes and a progressive training phase to develop the necessary technical and application skills, the role is expected to involve an approximate 50/50 split between remote and on-site activities.

Qualifications

We are looking for a motivated individual with the following background:

• University Degree in Life Science (Chemistry, Biochemistry, Biotechnology or similar)
  • Significant hands-on experience on method development with LC-MS
  • A first customer facing, training or teaching experience would be a strong plus

• Full fluency in English

On a personal level, you are customer oriented, proactive and you like solving problems. You enjoy sharing your expertise and working both autonomously and as part of an international team. Finally, you also have great communication skills to interact with many internal and external partners.

What we offer:

• Outstanding company culture

• Career development opportunities

• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical and life insurance
  • Company car
  • A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

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