Customer Support Engineer – LC/LCMS HPLC – Göteborg

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Location: Sweden

As a Customer Support Engineer in Sweden, you will work at a variety of labs supporting customers using our chromatography product line. You will have worked with chromatography instrumentation, methods and applications and are looking to become an expert with our products.

Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.

Your tasks:
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing
• Requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to
• Perform the work required, customer health and safety requirements, etc.

Qualifications

Apart from these more technical skills, we are also looking for:

• a strong desire to learn and expand your skill set,
• enjoy engaging and visiting customers on-site,
• a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,
• ability to handle customer expectations and balance customer requirements with business needs,

• valid driving license

Proximity to an international airport would be an advantage for travelling.

Your profile:
• You have a degree in the fields of Chemistry, Biochemistry or similar
• Good knowledge in Chromatography – both LC and LCMS and special valves is a plus.
• Experience with the Agilent solutions is a plus but not a requirement
• Excellent verbal and written communication skills

• Fluent in English & Swedish

• You enjoy travelling and meeting customers every day

Application:
Please forward your application and CV as soon as possible via our online recruitment system.

Additional Details

Travel Required:

Shift:

Duration:

Job Function: