Brazil onlyJob Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
May know about third-party products.
May deliver internal technical training, maintenance seminars, and workshops to field engineers and customers.
May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the required work, and customer health and safety requirements.
Qualifications
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.
Typically, at least 4+ years of relevant experience for entry into this level.
United States
Switzerland only
Malaysia only
Japan only
