United States onlyJob Description:
The ideal candidate will support the Navy SABRS Operations and Systems Integration Support (OASIS) team with contract deliverables in support of Navy SABRS and SMARTS. Their responsibilities encompass operations oversight, maintenance, optimization, and providing subject matter expertise to evaluate customer requirements concerning Civilian Pay and Civilian Labor. Additionally, the candidate will ensure the delivery of high-quality Tier 3 Help Desk support using generally accepted standards, principles, and processes.
Duties will include:
- Providing support to and managing all SABRS Tier 3 Civilian Pay and Labor issues to include conducting analysis of trouble tickets and recommending appropriate courses of action for labor-related concerns.
- Managing and correcting DCPS data errors.
- Providing training to commands and colleagues on Civilian Pay and Labor errors, unmatched disbursements, and other labor-related matters.
- Providing personalized guidance to customers and demonstrating a high level of verbal and written communication.
- Responding to Requests for Information (RFIs) from leadership.
- Utilizing Microsoft Teams for collaborative training and information sharing, enhancing participant engagement and learning.
Experience Requirements:
Mandatory: Three (3) years of progressive, relevant experience in the area of Civilian Pay and Civilian Labor. Apply technical expertise and skills to implement business solutions. The candidate will exercise core skills on projects, or they may direct small teams.
Must have experience with systems SABRS and SMARTS.
Preferred: DCPS, SLDCDA
Certification Requirements: N/A
Education Requirements:
Four (4) year degree from an accredited institution in an appropriate technical field (i.e., Accounting, Finance, Business Administration, or another related field).
