Email Deliverability Consultant

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Overview

Adobe’s Global Deliverability Services' client base includes some of the world’s premier global enterprise brands. A good deliverability strategy is at the core of every successful email program. We help our clients optimize inbox delivery and email performance. We’re looking for a Consultant to join our Global Deliverability Team in North America.

Responsibilities

• Collaborate with Senior Deliverability Team members to monitor customer email performance meticulously
• Generate insightful reporting using both internal tools and third-party data sources
• Engage with Global Deliverability Consulting clients to promote and implement standard methodologies for email delivery
• Coordinate detailed investigations and communicate effectively with internal and external customers regarding deliverability issues
• Provide expert mentorship during new client onboarding and IP ramp-up processes
• Address client delivery issues, inquiries, and tickets, providing strategic recommendations for corrective actions
• Apply and uphold industry policies and procedures related to email deliverability issues
• Build and deliver compelling deliverability reviews, reports, and presentations
  

What does it take to be successful?

Skills & Experience

• 2-4 years of Email Deliverability experience
• ​Outstanding presentation, communication, analytical, and problem-solving skills
• Proficiency in English at a native or advanced level, nice to have proficiency in a 2nd language.
• Bachelor's or University Graduate degree in a relevant field
• At least 2 years of professional working experience
  

Helpful, but not required

• Strong knowledge of email standard methodologies, reputation management, and spam filtering technologies
• Detailed knowledge of email protocols, including MTAs, SMTP, DNS, authentication, and feedback loops
• Managed CRM systems for email marketing, developing strategies to improve customer engagement.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.