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Adobe Customer Solutions | Professional Services | Cross Practices Organization
Cross Practices is the backbone of Americas Professional Services, defining frameworks that empower delivery teams and Adobe customers. The team drives strategy, governance, and quality assurance across APS solutions while guiding new offerings. Its goal: develop Professional Services strategy to enable agility and deliver consistent, high-quality value.
Role Summary:
What You’ll Do:
As a senior leader you will combine deep technical expertise with strategic oversight across the practice. This role is crafted for a seasoned consultant who has not only led complex client engagements but also drives transformation across tools, processes, and delivery standards at an enterprise level. You will also play a meaningful role in Services pre-sales process. You will ensure defining project scope and managing sales efforts set delivery teams up for success.
Strategic Technical Leadership
As a recognized leader, you’ve architected and led enterprise-scale integrations within the Adobe digital marketing platform, aligning client goals with Adobe standards. You’ll serve as a technical authority across multiple domains mentoring consultants and shaping solution design and future technology direction. You’ll assess current architecture and marketing capabilities. You will partner closely with cross functional groups to ensure seamless collaboration and excellent delivery.
Cross-Practice Delivery Oversight
Lead project execution reviews, using delivery frameworks to promote consistency and excellence. Develop and implement an inspection strategy using QA methodologies, testing frameworks, and defect management to uncover risks, close coverage gaps, and improve reliability and client satisfaction. Apply hands-on QA expertise to detect risks and recommend improvements. Collaborate with Engagement and practice leads to champion continuous improvement. Align project leadership with business strategy, IT roadmap, and technical teams. Communicate technical and business strategies clearly to diverse audiences.
Executive-Level Enablement & Transformation
Collaborate with senior Adobe leaders to accelerate innovation by enhancing tools, methodologies, and workflows. Lead modernization initiatives for delivery platforms—including Workfront, Fusion, and JIRA—leveraging technology insights to streamline collaboration and boost efficiency. Champion Professional Services in executive forums, shaping strategic roadmaps, inspiring change management, and enabling enterprise-wide success.
Post Sales-to-Delivery Gap Inspection
The ideal candidate ensures projects start strong and finish flawlessly. You’ll validate handoff docs and SOWs for feasibility, alignment, and risk. Collaborate with Sales and Solution Architects to close scoping gaps and improve selling practices. Act as the bridge from deal close to kickoff, refining templates and enablement. Enhance inspection tools and reporting to spot risks early and drive continuous improvement.
What You’ll Need to Succeed:
- 10+ years of experience in technical consulting, with a proven track record of leading complex Adobe Experience Cloud implementations.
- Operate at an executive level, influencing strategy, tooling, and process transformation.
- Experience inspecting and improving delivery across multiple practices or business units.
- Strong understanding of Workfront, DPO, JIRA, and Confluence
- Experience reviewing SOWs and collaborating with Sales teams to improve pre-sales alignment and outcomes.
- Exceptional communication, leadership, and collaborator management skills. Knowledge of PMO governance and deep experience in delivery assurance, or enterprise enablement preferred.
- Proven ability to mentor and develop consulting talent.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
Mar 31 2026 12:00 AMIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.
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